MARKET CONDUCT

 

1. Qualified Financial Services Market Code of Conduct – English / Français​

2. Fair Treatment of Customers - English / Français

3. Know Your Obligations - English / Français

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Policies and Procedures – Customizable Manuals

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1. Anti-Money Laundering & Anti-Terrorist Financing Policies and Procedures Manual – English/ Français

2. Internal Privacy and Breach template - English / Français​

3. Complaint Handling Procedure - English / Francais

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Privacy and Disclosure – Customizable Templates

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1. Advisor Disclosure Statement Template – English / Français​

2. Privacy Statement Template – English / Français

3. Combined Advisor Disclosure & Privacy Statement Template - English / Français

4. Privacy Breach Procedure - English / Français

5. Privacy Breach Incident Report Form - English / Français

6. Reason Why Letter: Insurance - Template / Sample

7. Reason Why Letter: Investment - Template / Sample

8. Engagement Letter Template – English / Français​

9. Point of Sale Disclosure – Segregated Funds – English / Français

10. Replacement Disclosure Guideline – English

11. Replacement Disclosure Template – English

12. Leverage Loan Disclosure

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Fact Finding and Needs Analysis

 

1. “The Approach” – Needs Based Sales Practices – English

2. Fact Finding and Needs Analysis – English / Français​

3. Know Your Client (KYC) – English / Français​

4. Needs Analysis Calculator

5. IVIC Suitability Reference Document - English

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COMPLIANCE ACTS AND REGULATIONS

 

Canada’s Anti-Spam Legislation, Do Not Call and Other Telemarketing Rules

 

1. Canada’s Anti-Spam Legislation (CASL)

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Privacy

 

1. Personal Information Protection and Electronic Documents Act (PIPEDA) - English / Français

2. Privacy Statement: Build a Privacy Plan for Your Business - English / Français

3. Privacy Toolkit for Businesses - English / Français

 

Foreign Account Tax Compliance Act

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1. Foreign Account Tax Compliance Act (FATCA) – English / Français

2. Information for Consumers and Advisors (FATCA) – English / Français

 

Financial Transactions and Reports Analysis Centre of Canada

 

1. FINTRAC Guidelines – English / Français

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Consumer Protection Document

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1. Newfoundland and Labrador

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COMPLIANCE TRAINING SESSIONS

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1. Client Data Protection - 2022 Canada Life Training - Recording

2. Operating a Compliant Practice - 2022 Canada Life Training - Recording

3. The Right Approach - 2021 Empire Life Training - Recording

4. AML/ATF Overview

5. Ready and Confident – Taking Charge of Your FINTRAC Audit

 

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IMPORTANT LINKS

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Provincial Regulators

 

1. Central: Ontario / Québec

2. Pacific: British Columbia

3. Prairie: Alberta / Saskatchewan / Manitoba

4. Atlantic: New Brunswick / Newfoundland and Labrador / Nova Scotia / Prince Edward Island

 

Other Resources

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1. Advisor Learning Centre

2. Canadian Council of Insurance Regulators (CCIR) – English / Français​

3. Canadian Life and Health Insurance Association Inc. (CLHIA) – English / Français​

4. Officer of the Privacy Commissioner of Canada – English / Français​

5. New AML / ATF Video Link - Video

6. Reason Why Letter Video Link - Video

7. Appendix to AML - English

8. QFS Sexual Harassment Policy

9. Corporate E&O Insurance – English

10. QFS Complaint Handling Procedure - English / Francais

11. Are You Ready for a Compliance Review - Presentation Deck

12. Compliance Presentation: Treating Your Client Fairly - Presentation Deck